CUSTOMER SUPPORT & MAINTENANCE
Transform Today And Grow Your Business
In order to stay ahead of the competition, enterprises today want to adopt new technologies that improve predictability and enable agility. The way in which enterprises manage their applications is rapidly changing. Today’s enterprises must quickly react to the changing dynamics of the marketplace in order to remain competitive. Developing an optimum solution on the required Technology & Platform is the only half job done. The next half includes managing the application, helping the potential customer integrate the various modules & allowing them all backward and forward integration is the main key to the longevity of the application. Especially when business processes evolve in maintaining the applications which makes it of utmost importance.
We offer cost-effective support and maintenance services after the solutions have been successfully implemented without compromising the quality aspect, as we know that cost of software maintenance is rising and is quite a burden for small and medium-sized businesses.
Our team includes designers, developers and testing professionals committed to offering an effective support and maintenance services whether it is onshore or offshore.
What we Offer
Right from the beginning, we have always given equal priority to the support and maintenance along with core project development. We believe that the actual challenge starts as the project goes live and the client starts getting feedback. Our team successfully address all the issues faced by our clients.
If You Wish To Manage Your Own Data, We Offer Big Data Analysis Too. Our Big Data Solutions Include The Following:
- Technical Support
- Bug Fixing & Skinning
- Change Request
- JIRA Tool
- Enhancement, Upgrade to latest version, Migration
- Addition of New Features, Functionalities, Testing,
- Response Time 24 Hours(max)
- Access: Email/Chat/Phone Support
- Resource Access(Developers, Testers, Project Managers)
- Service Level Agreement
We believe customer support services and customer maintenance services play a vital role in every project and we take this challenge professionally. We provide 100% maintenance assistance to the clients to point out the problem area and also suggest effective solutions. Once we get a mutual agreement, our experts provide the best suitable solution. We have a 24×7 support system where our valuable customers can get in touch anytime. Our technical team provides expert solutions instantly as an when needed.
Your software needs proper attention like any other entity. We understand software completely and provide a reliable software solution that takes complete responsibility for your maintenance and support requirements.
You can start with a short-term contract, and as we move ahead you can switch to long-term contracts after getting satisfactory results.
Get in touch with our executive now, and take your business to greater heights!
Why Settle Up, When You Can Have The Best!
Words from Awesome Clients
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Very much happy. Work delivered in fewer hours than we actually estimated. Provided regular detailed updates via communications throughout the project.
Siyea (Co-Founder)
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Working with Crest Infosystems has been a truly fantastic experience for our us. They came in during the middle of a huge IT crisis, manages and fixed all current issues, streamlined our pipeline. I would undoubtedly, recommend Crest Infosystems for any IT needs.
LulaHula (CEO)
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Very much happy. Work delivered in fewer hours than we actually estimated. Provided regular detailed updates via communications throughout the project.
Siyea (Co-Founder)
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Working with Crest Infosystems has been a truly fantastic experience for our us. They came in during the middle of a huge IT crisis, manages and fixed all current issues, streamlined our pipeline. I would undoubtedly, recommend Crest Infosystems for any IT needs.
LulaHula (CEO)
